Application Manager (Budapest)

(GYNIT)

Application Manager (Budapest)
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Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.

Our client is an international shared services provider with offices in all over the globe. 
 

We are now searching for an

Application Manager
(GYNIT)

Responsibilities:

  • Leads major incidents, acts as the coordinator between the Resolution Teams and the Client Management
  • Coordinates problem tickets on management level, tracking Root Cause Analysis               
  • Takes end-to-end responsibility for the solution provisioning and deadlines determined by clients  
  • Leads effective incident management meetings (squads)                       
  • Distributing status and additional information to the clients and the Service Delivery Management via appropiate channels
  • Ensures all allocated actions/responsibilities and supervises documentation including updates in ServiceCenter
  • Participates in the Change/ Incident Resolution Teams meeting to explore the potential deficiencies and improvement possibilities
  • Prepares impact analysis in cooperation with the service provider groups and vendors           
  • Review of incident reports, suggest and conduct process improvement where it is applicable

Requirements:

  • University/College degree in the field of IT
  • At least 3-5 years professional experience in similar field (application management, incident handling, 2nd/3rd level support)
  • Confident English knowledge / German is an advantage
  • IT Skills:
  • Oracle SQL, ORACLE (3-5 Years),
  • Enterprise Linux experience,
  • JBOSS,
  • 3 tier architecture, J2EE
  • ITIL knowledge,
  • Knowledge of Agile methodologies (Scrum, DevOps)

Advantage:

  • Good collaboration, communication, presentation skills
  • flexibility to travel
  • ICT/Billing area experience

Start: ASAP

Salary: competitive

Job opportunity: full time, employee position

Location: Budapest, IX.

Please register your CV online in English, for more information please call our office on +36 1 781 0922

 

Budapest

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