Change Manager (Szeged)

Change Manager (Szeged)
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Hungary’s largest ICT employer is waiting for you!

Change Manager

Who you are:

  • Resourceful like Iron Man Manages crisis like the Hulk
  • Have the morals of Captain America
  • Gives all in like Superman
  • Influencer like BatmanYour role:

 

  • Consults with the customer, stakeholders and teams involved through the change management process
  • Ensures change quality in all areas for secure, nondisruptive, compliant change implementations Initiates horizontal/vertical escalations if needed, manages customer escalations upon request
  • Organizes/attends/leads conference calls if necessary in order to meet the target times related to the change requests
  • Produces change reports, manages communication from change request till change closure
  • Interfaces with incident and problem management, project management and service delivery management
  • Proactively informs business, operation and governance teams in case of critical, large impact or high risk changes
  • Owns changes, follows till implementation and ensures handover to other process in case of incidents caused by change
  • Contibutes to Service Level Management by collecting and cascading service performance related information for change management

If you have…

Your responsibilities:

  • Create great customer experience by being on-the-top, proactive and supportive
  • Share knowledge with the management, with the team, build collaboration and a community
  • Manage cases, not tickets
  • Compliance with processes with highlights for continuous improvement
  • Bring in/apply agile methodologies whenever and wherever it is possible

Your assets:

  • ITIL V3 or V4 knowledge or relevant work experience
  • C1 German and at least B2 English
  • Good understanding of agile basics or experience in agile environment
  • Flexible, proactive teamplayer, willing to walk the extra mile
 
Szeged

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