Customer Advocacy Specialist (Budapest)

Customer Advocacy Specialist (Budapest)
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Customer advocacy Specialist - English speaking


Liferay Hungary is looking for an outgoing and passionate Customer Advocacy Specialist to join our team. We are looking for someone to help ensure the long-term success of our customers and build lasting relationships with them.

Position Scope:
You will be responsible for developing trusting and life-changing relationships with various clients you are assigned to. You will be connecting with project management teams as well as development teams. You will liaise between customers, the Support team and other internal business units to provide timely and successful delivery of our solutions according to the customer’s needs

INTRODUCTION:

Experience the Liferay culture at

Responsibilities:

  • Build and maintain strong, long-lasting customer relationships
  • Operate as the central point of contact for the customers regarding their subscription
  • Communicate clearly the progress of customer issues and negotiate objectives to help ensure timely and successful solutions
  • Forecast and track projects to understand customer goals and help prevent future challenges
  • Assist with high priority customer escalations and restore trust in the Support team’s ability to deliver resolution
  • Provide regular updates, reports and internal projects to department managers

General Qualifications:

  • Four-year college degree or equivalent
  • Minimum 2 years experience in account management or related field
  • Excellent professional skills, including effective written and oral communication skills in English
  • Ability to position and negotiate effectively
  • Excellent listening skills and the ability to quickly identify customer needs
  • Proven ability to work on multiple tasks at the same time while paying strict attention to detail
  • Flexible and able to adjust quickly to changes
  • Computer proficient, preferably with experience in portal, content management, & Microsoft Office

WHAT IS IT LIKE TO WORK WITH US?

  • Our people tell us that they joined us for career opportunities, the unique culture and the interesting and challenging work they undertake every day.
  • What they really love about working at Liferay is the fun, friendly, open-minded and relaxed environment and one which welcomes extensive individualism and diversity.
  • Many of the people we hire come recommended by friends or colleagues already working with us so we encourage you to check your network and see if someone you know is already part of the Liferay team to ask them directly about our culture.
  • Vibrant, energized, relaxed and fun are just some of the adjectives they used to describe us. We are still growing fast, which can be challenging. We're pretty young in our journey and we are working on a variety of initiatives to support our staff in getting the best out of them.
  • If you are looking to grow your skills and career – in a very unique environment and culture you will find your next opportunity right here at www.liferay.comThere's a whole lot of information that should help inform your decision to apply.

     

If you are looking to grow your skills and career – in a very unique environment and culture you will find your next opportunity right here. Apply now!

Budapest

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