Customer Service Team Leader (Budapest)

Customer Service Team Leader (Budapest)
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- Do you want to be part of an international online success story?
- Do you consider yourself as a truly customer oriented person who is familiar with e-commerce and marketing?
- Do the terms ownership, ambition, open minded and a dynamic self-starter match with your personal competencies?

Become part of our customer service team of more than 10 different nationalities and show us that you got what it takes!

Due to increasing sales volumes & decentralization of the pre-sales activities to our partner's office in Budapest is looking for several Customer Relationship Management Officers.

Customer Service Team Leader

Tasks

  • Lead sales support team members
  • Perform year goal setting, coach and motivate team members
  • Provide continuous feedback, monitor progress, and hold regular 1to1 meetings
  • Manage service levels, coordinate team activities, and handle escalations when necessary
  • Screening and validating of new registrants, which are partly resulting from prospect calls and partly from registering spontaneously to the platform.
  • Increase sales activities, winning back lost or non-active customers

Requirements

  • Experience In multicultural environment
  • 3+ years in leadership experience ideally within the customer service environment
  • 5+ years of experience in call centre or customer service or sales support
  • High level of English language knowledge
  • Open for new ideas and constantly looking for improvements
  • Excellent people management skills

Offers

  • Growing successful international company with subsidiaries in different countries
  • Open-minded organization with room for initiative
  • Strong onboarding training (partially in HQ Belgium and in Hungary)
  • Modern office environment
  • Competitive salary including cafeteria plan

Workplace

Budapest

 

Budapest

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