Customer Service Trainee - STC Russia (Budapest)

Customer Service Trainee - STC Russia (Budapest)
A hirdetés már lejárt!

Mind-Diák Szövetkezet

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness.Our purpose – Celebrating life, every day, everywhere – has an important role in our company, for our people, our brands, in how we perform and how we create shared value.
Diageo Business Services has been operating in the heart of Budapest for 15 years and provide added value for the company on a global level in the area of Finance, HR, Commercial Support, IT, Treasury and Business Intelligence.
We are currently looking for trainees for a period of 3 months in part time (20-30 hours per week) or full time to actively participate in the professional activities of our financial and non-financial departments’ daily work.
 
The taste
The purpose of the role primarily is to support the daily operations of the Customer Service team of all dimensions, responsible for delivering excellent customer service and ensuring all customer orders are delivered as requested (on time, in full).

 

Customer Service Trainee - STC Russia

Tasks

Ingredients:

  • Order lifecycle management (from order receipt, through order entry to delivery / returns / refusals management)
  • Maximising customer satisfaction level and order entry accuracy
  • Timely handling all incoming customer queries and requests
  • Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
  • Actively promote the CARM/Control agenda

 

Requirements

How to serve:

  • Ongoing studies 
  • Availability to work at least 20-30 hours per week
  • Fluent Russian
  • Solid English language skills – company language
  • Excellent interpersonal and communication skills
  • Excellent customer service and customer care mind-set
  • Willingness and ability to build great relationships with customers
  • Strong MS Office knowledge
Cherry on top
  • Easy to reach downtown location
  • Opportunity to climb up on the career ladder and become full time employee
  • We won the Fittest Workplace Award, of course we have a Gym open on the weekends too
  • Urban legend is true, we do have a Rooftop Bar
  • Our unique brands are available in our staff shop
  • Gross salary: 1250 HUF/hour

 

Munkavégzés helye

Budapest

 

Budapest

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