Danish Customer Service Specialist
Customer Support / Customer Service / Order Management / Beauty industry / Danish / Dansk / Multinational
Your new company
We are looking for Danish speaking talents for our partner company, who is a global leader multinational company in the beauty industry, working with prestige make-up, skincare and fragrance products in over 150 countries around the world .
You will work as part of a team providing advice and support to Online and Instore consumers, over the phone / via email, providing an excellent ‘high touch’ service at all times.
Your main tasks will be:
- Act as the first point of contact for the customers in case of any arising issue or question related to the products
- Provide advice, answer questions and promote the brands in every interaction
- Place and handle orders, resolve technical queries and undertake associated administrative activities
- Liaise with other teams and departments to ensure a full resolution for the consumer
- Highlight opportunities to improve processes and the consumer experience and communicate regularly with colleagues
- Maintain and update product related information, marketing, promotional events, pricing, etc. where applicable
- Fluent language skills in English and Danish
- The desire to exceed customer expectations and ability to take ownership of issues
- Previous customer experience and knowledge of dealing with the general public is an advantage
- Ability to handle difficult situations and complaints
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Please understand that we only contact the selected candidates. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.