Dutch Front Office (Budapest)

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Dutch Front Office

Location:

Budapest

Responsibilities:
  • Handle and document all incoming emails and phone calls of enquiries from both new and existing customers and consumers
  • Interact with customers in a professional, friendly and efficient manner and to quickly escalate concerns about meeting service levels or deadlines.
  • Provide a level of customer service consistent with the set KPI’S, Service Level Agreements and Customer Service function’s core values
  • Handle all customer and support requests via phone in a professional and timely manner
  • Log, assign and track progress of queries and customer request
  • Escalate activities that are not actioned by assignees
  • Escalate any high risk customer issues (financial, legal, reputation)
  • Provide accurate information to both business customers and support teams through the correct use of all information technology systems
Requirements:
  • Fluency in Dutch and English
  • Confident usage of Microsoft packages
  • Strong time management and organization skills
What we offer:
  • Competitive salary
  • Modern office environment, easily accessible workplace
  • The chance to work in a young, dynamic and rapidly expanding organization

 

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Budapest

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