German Speaking Client Service Coordinator (Budapest)

[ST-DCSRG01]

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German Speaking Client Service Coordinator

Our Client

Our Client is a leading multinational company that is operating in the field of Supply Chain. Thanks to the global strategy the company has just established a new organization in order to manage effectively their client portfolio. On behalf of this organization we are searching for new candidate in the position of Client Service Coordinator with German language knowledge.

Tasks

- Professionally answers customer queries: phone calls, e-mails, orders, online chats,
- Provides professional technical support to consumers based on strong product knowledge,
- Uses customer's and DHL owned systems according to the customers work instruction,
- Follows up emails, queries/orders/deliveries according to the customers work instruction
- Investigates problematic cases, shipments, requests
- Communicates with central/local/satellite warehouses, escalates issues to higher level
- Checks and solves issues escalated by the customer

Requirements

- Secondary education (College or university degree is an advantage)
- Fluency in German
- Strong intermediate English
- PC literacy with good working knowledge of Microsoft applications, especially in Excel,
- Very strong customer focus,
- Good communication skills

Advantages

- Previously gained experience in relevant position

Others

What our Client offers:

- Energetic and young team
- Stable multinational company background
- Modern working environment
- Internal development opportunities
- Extra benefits (gym support, fruit days, pizza days, beneficial holiday possibilities )

Workplace

Budapest

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