German speaking customer service agent (Tourism) (Budapest)

German speaking customer service agent (Tourism) (Budapest)
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German speaking customer service agent (Tourism)

Our partner, one of the fastest growing companies in Asia, is looking for energetic individuals to grow with them as they expand into Europe. They offer a strong pay package and an opportunity to grow professionally within a multicultural work place. It is not the traditional call center environment; it's a friendly environment that just gets busy. They work hard and they play hard. If you think this is where you want to be, come and take the journey with us.

Customer Service Assistant (Fluent German)

Roles and responsibilities:

  • Provide world class customer service and offer solutions to our guests during and after their travels by ensuring timely follow-up, closure and feedback to customers where required
  • Communicate effectively with our customers and suppliers via our primary communication channels
    • Inbound / Outbound calls
    • Email
  • Achieve the defined Service Level targets
  • Share a positive attitude with fellow colleagues, up and down the organizational chart
  • Be willing to solicit feedback from your peers as well as remain open to performance based reviews from your supervisors
  • Provide training and mentoring to other members of the organization as requested
  • Have the ability to work within a shift based working schedule & abide by schedule adherence and punctuality guidelines
Required skills:
  • Excellent understanding of the customer delight principles
  • Fluent in English + German both oral and written (min. C1-C1)
  • Flexible to accommodate shift work (morning & afternoon shifts, no night-time), including week-ends
  • Excellent decision making / problem solving skills
  • Ability to multi-task
  • 0,5-1 year experience in customer relationship or tourism (e.g. hotel receptionist, call centre) could be a plus, but fresh-grads are more than welcome!
Our offer:
  • Young, and multinational team
  • Competitive salary and benefits
  • Office location: Budapest city centre
  • Rooftop terrace
  • Travel discounts, fruit-day, massage chair 
  • Year-end bonuses (13th,14th month's salary) and performance bonus



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