German Speaking Customer Service Team Leader (Budapest)

German Speaking Customer Service Team Leader (Budapest)
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German Speaking Customer Service Team Leader

Location:

Budapest

Responsibilities:
  • Manage a team of customer service agents
  • Proactively develop the skills, competencies and knowledge of customer service team members
  • Carry out regular one to ones with all direct reports
  • Organize and conduct regular meetings and appraisals with direct reports
  • Proactively drive process improvement
  • Deliver service by managing workflow, ensuring adequate holiday, training and sickness cover
  • Provide first level escalation for any issues raised by the team
  • Develop, achieve and monitor KPIs aligned to the Service Level Agreements
Requirements:
  • At least 1-2 years of experience in managing a team
  • Fluent English and German knowledge
  • University or College degree
  • Excellent people management and problem solving skills
What we offer:
  • Multicultural work environment
  • Great mentoring culture to develop your career
  • In-house doctor opportunity
  • Team building events, acitivities

 

Budapest

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