Lead Incident Manager - German and English Speaking (Budapest)

Lead Incident Manager - German and English Speaking (Budapest)
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Ha rendelkezel ügyfélorientált szemléletmóddal, folyékony német nyelvtudással valamint Veritas szoftverek ismeretével, úgy ne hagyd ki a lehetőséget és jelentkezz hozzánk

Lead Incident Manager - German and English Speaking

  • Carry out Lead Incident Manager duties
  • Coordinate the solution of Incidents within the agreed KPI’s and SLAs (qualify, validate, lead and escalate / deescalate major [CBI - High / Critical] incidents]
  • Coordinates professional teams in order to solve issues efficiently (open and lead technical conference calls)
  • Focal point of the customer regarding all Incident Management topics and issues. (Managing communication to Customer / Operational Integrators) [CBI - High / Critical] incidents]
  • Representation in the regular status meetings (occasional reporting to higher management and customer regarding critical topics)
  • Ensure all allocated actions/responsibilities are clearly defined and documented including updates in Service Center

Ha mindezzel rendelkezel,

  • <ul>
  • <li>Fluent German and strong English is essential<br></li>
  • <li>University/college degree in IT or relevant experience<br></li>
  • <li>Willingness to carry out on-call duties<br></li>
  • <li>Team spirit but able to work individually as well<br></li>
  • <li>Comprehensive IT knowledge<br></li>
  • <li>Knowledge of ITIL, practical experience<br></li>
  • <li>Self-confidence, excellent communication skills<br></li>
  • <li>Excellent problem solving skill<br></li>
  • <li>Proactivity<br></li>
  • <li>Knowledge of Office tools especially Microsoft Excel.<br></li>
  • </ul>
  • <br>
Budapest

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