- Carry out Lead Incident Manager duties
- Coordinate the solution of Incidents within the agreed KPI’s and SLAs (qualify, validate, lead and escalate / deescalate major [CBI - High / Critical] incidents]
- Coordinates professional teams in order to solve issues efficiently (open and lead technical conference calls)
- Focal point of the customer regarding all Incident Management topics and issues. (Managing communication to Customer / Operational Integrators) [CBI - High / Critical] incidents]
- Representation in the regular status meetings (occasional reporting to higher management and customer regarding critical topics)
- Ensure all allocated actions/responsibilities are clearly defined and documented including updates in Service Center
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Ha mindezzel rendelkezel,
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<ul>
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<li>Fluent German and strong English is essential<br></li>
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<li>University/college degree in IT or relevant experience<br></li>
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<li>Willingness to carry out on-call duties<br></li>
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<li>Team spirit but able to work individually as well<br></li>
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<li>Comprehensive IT knowledge<br></li>
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<li>Knowledge of ITIL, practical experience<br></li>
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<li>Self-confidence, excellent communication skills<br></li>
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<li>Excellent problem solving skill<br></li>
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<li>Proactivity<br></li>
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<li>Knowledge of Office tools especially Microsoft Excel.<br></li>
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</ul>
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