• Ensuring the fulfillment of the team’s expected service
• Leading employees with various professional competencies
• Monitoring the execution of tasks, ensuring the appropriate workload / work distribution within the team
• Managing resources (work schedules, holidays, substitution plans)
• Ensuring welfare of the team: enabling efficient team work and conflict handling
• Tracking the productivity and operational performance of the team, setting targets, executing corrective actions when needed
• Ensuring the efficient use of corporate assets; applying proper processes, methodologies and standards
• Handling of occasional management processes (self-governance and responsibility)
• Performing work in international teams, in an integrated, virtual work environment
• Cost & capacity management
• Participating in the elaboration and realization of the business unit’s strategy and goals
• Partner Management in International Relations (Team Leads and Business Owners in other T-Systems subsidiaries)
• Business Development (New Deals, Shoring Strategy)

• College/university degree or relevant professional experience
• Fluent English and/or German  knowledge
• General knowledge of business processes
• Problem solving skills
• Solid people management and leadership skills
• Ability to work in complex working environment
• Ability to motivate and instruct co-workers

Advantages:

• Leadership experience
• Experience in deployment and operation of services

Personality:

• Self-dependence and responsibility
• Customer orientation,
• Flexibility
• Team-player attitude
• Good communication skills