IT infrastructure service desk agent (english-french) (Budapest)


IT infrastructure service desk agent (english-french) (Budapest)
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Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.

We are now searching for an



  • Provide technical support to IT users primarily in the area of front-end devices and maintain users' satisfaction with their IT working environment;
  • End user account maintenance; including account creation, ongoing maintenance and deletion;
  • Maintain the front-end IT infrastructure (Workstations, Smartphones, Jabber, GotoMeeting etc) and ensure their reliability;
  • Follow and further develop standard Service Desk operating procedures;
  • Assume ownership and provide consistent follow-through to assure problems are resolved and respond to last minute requests;
  • Develop in-depth Product Knowledge in order to resolve customer questions and issues;
  • Interact with programmers and Infrastructure staff on issues that have been escalated;
  • Prepare documents for SOPs & Change Requests and also follow ups;
  • Document all interactions and problem resolution;
  • Provide L1/L2 support of the company In-house applications;
  • Administrative tasks related Microsoft technology such as Active Directory and Exchange and Symantec AntiVirus and several other.


  • Undergraduate degree in IT or equivalent by experience or industry certifications;
  • At least 2 years experience in IT support;
  • Excellent written and verbal communication skills in ENGLISH. Must be able to communicate with individuals with all levels of technical and non-technical skill sets (i.e. Developers, Project Managers and external Customers);
  • Excellent written and verbal communication skills in FRENCH. Must be able to communicate with individuals with all levels of technical and non-technical skill sets (i.e. Business Unit managers, external customers);
  • The ability to work independently and as part of a team with a courteous and professional attitude;
  • Excellent time management and prioritization skills;
  • Software troubleshooting ability for problem research and error isolation;
  • Good listening skills; problem solving and the ability to handle multiple projects/clients at once in a fast paced environment;
  • Good conflict resolution skills;
  • Must have the technical aptitude to learn, apply and solve technological solutions and/or challenges;
  • Must be willing to spend the time necessary to achieve and maintain a high level of technical proficiency;
  • Expertise in Microsoft Office: Outlook, Word, Excel, PowerPoint;
  • Experience working with PC based hardware, software and networking components;
  • Experience in IT Service Desk.

Location: Budapest



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