IT Service Desk Operative with Italian/Dutch (Budapest)

IT Service Desk Operative with Italian/Dutch (Budapest)
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Our partner is a world leader in industrial packaging products and services. The company is being present for more than 130 years. They are supporting the EMEA region from their Budapest-based BSC.

If you have confident level of IT support skills, this might be your place. We are looking for someone with fluent English and intermediate Italian or Dutch knowledge.

IT Service Desk Operative with Italian/Dutch

Tasks

  • providing first and second level support to end-users
  • troubleshooting, documenting issues within scope of knowledge
  • performing Help Desk and/or PC life cycle management activities
  • developing and implementing technical service restorations
  • receives inbound Help Desk calls and captures accurate information from users
  • maintain ownership of assigned tickets through follow-up
  • resolve outstanding tickets
  • maintaining liaison with other departments and services to keep abreast of policy and procedural changes
  • participate in projects

Requirements

  • fluency in English, intermediate in Italian or Dutch is preferred
  • customer oriented troubleshooting skills
  • experience in configuration, maintenance and troubleshooting IT system & application problems
  • understanding of IT best practices, concepts and administration, ITIL certification
  • experience with Infor ERP LN, Lotus, MS NAV or RES is a plus
  • MS Windows operating systems
  • MS Office suite of products, Active Directory

Offers

  • global, multicultural environment
  • competitive salary and benefits
  • great degree of independence
  • flexible and informal work culture
  • home office opportunity

Workplace

Budapest

 

Budapest

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