Italian Speaking Customer Account Specialist related Dispute Management (Budapest)

Italian Speaking Customer Account Specialist related Dispute Management (Budapest)
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This is the perfect opportunity for talented, spirited candidates to join one of the world’s biggest multinational telecommunication companies as a Customer Account Specialist.

Our well known multinational client is a prestigious telecommunication company both in the UK and in the world. The company is providing IT and communications services to its multinational clients and government organisations in nearly 200 countries worldwide.

Italian Speaking Customer Account Specialist related Dispute Management

Tasks

  • Oversee and streamline dispute processes Set and manage governance through the dispute processes
  • Support cooperation with Billing, Order Management, Sales, IT functions in order to resolve the disputes raised by customers, set adequate dispute resolution priorities
  • Monitor the resolution process Coordinate a virtual team of one or more dispute administrators, part of Customer Services
  • Develop KPI’s to evaluate the performance of the organization Comply with the dispute/ customer service best practices, processes and regulation
  • Enhance customer experience and optimize cash collection Identify ‘root causes’ and work with necessary teams to resolve future occurrences
  • Comply with BT best practices, processes and regulation Prepare monthly dispute reports for Senior Management
  • Contribute to BT cash objectives Ensure compliance to dispute controls
  • Initiate improvement plan where required Initiate request credit Notes

Requirements

  • Ability to meet the customers’ needs in line with the business requirements
  • Focusing on the objectives and the required outcomes of the processes during delivering a service
  • Working with a cooperative and positive attitude in a group settings to achieve common goals
  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
  • Ability to comprehend and to systematically organize the various aspects of a problem or situation
  • Taking the responsibility and takes care of the consequences of making a decision
  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation
  • Bachelor equivalent level or 2 years’ experience in a billing/customer operational environment
  • Microsoft Office
  • Excel or MO Access advanced level
  • Oracle or equivalent is an advantage
  • Excellent problem solving skills is a must

Offers

  • Excellent opportunity to work in a freshly established team in a strong, multinational company
  • Attractive salary and compensation package
  • Internationally oriented working environment in a strongly expanding company
  • Training and development possibilities

Workplace

Budapest

 

Budapest

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