Lead Business Support Representative - English Speaking (Szeged)

BP - Global Business Services Europe Lead Business Support munkatársat keres.

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Lead Business Support Representative -
English Speaking - Szeged

BP is establishing a new Business Service Centre (“BSC”) location in Szeged which provides Finance, Customer Service and Operational Procurement services to BP’s Downstream businesses in Europe. The BSC provides the opportunity to combine activities dispersed across different locations, and support the standardization and simplification of processes. The new BSC site is starting operations in 2017, along with the Budapest site which was opened in 2009 and currently has 1400 employees. We are looking for experienced professionals to contribute to our success.

If you join our Business Support team, you may have the following responsibilities:

  • Leverage deep understanding of specific key account customers, processes / systems and act as an escalation point (working with Customer Service Support Teams) of contact for any verbal or written form of enquiries from external and internal customers and third parties
  • Interact with partners in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines
  • Establish and foster strong business relationships with relevant stakeholders and internal business partners
  • Log, assign and track progress of customer queries and requests from receipt to completion, recording progress of these on a regular basis
  • Handle all customer and support requests in a professional and timely manner from the first contact through to a satisfactory completion or resolution
  • Ensure timely and accurate data entry, storage, retrieval, maintenance and updates while maintaining data security
  • Manage performance against key performance metrics (customer satisfaction, service level compliance, transactional accuracy etc.)
  • Provide accurate information to both business customers and support teams through the correct use of all information technology system
  • Support Team Leads through the escalation of critical operational / commercial and performance issues

In a Business Support Representative role we have the following requirements:

  • Bachelor’s degree or equivalent experience required
  • Fluency in English
  • High Level of IT proficiency in Microsoft packages
  • Good understanding of cross-service functions relating to the business commercial activities, such as finance and purchase to pay
  • Minimum 2 years previous experience in a customer service environment
  • Excellent Customer Service skills towards both internal and external partners
  • Strong time management and organisation skills
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