Lead Incident Manager - German and English Speaking (Budapest)

Lead Incident Manager - German and English Speaking (Budapest)
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Lead Incident Manager - German and English Speaking

 

Tasks

  • Carry out Lead Incident Manager duties
  • Coordinate the solution of Incidents within the agreed KPI’s and SLAs (qualify, validate, lead and escalate / deescalate major [CBI - High / Critical] incidents]
  • Coordinates professional teams in order to solve issues efficiently (open and lead technical conference calls)
  • Focal point of the customer regarding all Incident Management topics and issues. (Managing communication to Customer / Operational Integrators) [CBI - High / Critical] incidents]
  • Representation in the regular status meetings (occasional reporting to higher management and customer regarding critical topics)
  • Ensure all allocated actions/responsibilities are clearly defined and documented including updates in Service Center

 

If you have…

  • Fluent German and strong English is essential
  • University/college degree in IT or relevant experience
  • Willingness to carry out on-call duties
  • Team spirit but able to work individually as well
  • Comprehensive IT knowledge
  • Knowledge of ITIL, practical experience
  • Self-confidence, excellent communication skills
  • Excellent problem solving skill
  • Proactivity
  • Knowledge of Office tools especially Microsoft Excel.
 
Budapest

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