Payment Terminal Support Specialist (külföld)

Payment Terminal Support Specialist (külföld)
A hirdetés már lejárt!

An international company oriented in Card Payment Business is searching

to hire new talents for a position

“Payment Terminal Support Specialist ”

in Prague, Czech Republic.

Job Description:

  • Handling phone calls with clients in Hungary, Czech Republic and Slovakia
  • Handling email communication with clients
  • Solving standard and non-standard client requirements, providing service and advising customers
  • Providing support to points of sale, POS Terminal defects, entering information into internal systems
  • Fraud monitoring of transactions made in our network on POS Terminals and ECommerce
  • Card stop listing for Cards issued in Czech Republic
  • Solving questions and complaints from banks
  • Cooperation with other teams within the company
  • Continuous training about products and services provided by the company

We require:

  • Knowledge of Czech or Slovak language at native speaker level
  • Knowledge of English language at communicative level
  • We prefer High school degree – completed secondary education
  • Knowledge of Microsoft Office (Excel, Word, Outlook)
  • Excellent communication skills, customer orientation, professionality, helpfulness, to be able to solve problems and be team oriented
  • Shift work in nonstop customer service – mostly 12 hour shifts
  • Manage stressful situations
  • Clean criminal record
  • Advantage of Call Center experience

We offer:

  • Full-time work for an indefinite period – trial period for 3 Months
  • Adequate financial remuneration
  • Large scale of company benefits (meal vouchers; 5 weeks’ vacation; 5 Sick Days; Career path that will allow you to move forward, get to know more information, salary rise included; benefit card Cafeteria, life and pension insurance contributions, annual rewards)
  • Background of a strong international company
  • Working place Prague, Czech Republic
  • Friendly team who sticks together
  • Regular based team training and possibility of English lessons
  • We will be happy to provide more information during personal interview


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