Polish Speaking Team Leader (Budapest)

Polish Speaking Team Leader (Budapest)
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About TCS Hungary’s IT IS Unit:

Come and work in our constantly growing Hungarian Global Delivery Center. As one of the largest Business Units of TCS Hungary, the IT-IS Unit provides IT Service Desk solutions to top international clients in a long-term partnership, continuously helping them expand their business and develop new opportunities.

You will have the opportunity to:

  • Be part of a real multinational team and environment (90+ nationalities in TCS Hungary)
  • Develop your career path and grow domain wise (vertical and horizontal opportunities for growth and rotation among different units)
  • Learn and develop soft and hard skills (1000+ internal training)



Polish Speaking Team Leader


As a Team Leader your main goal is:

  • Lead a service desk team, which provides first-level IT support to the customer
  • Coordinate the operational tasks daily
  • Follow up on existing tickets and escalate unresolved cases to relevant support teams
  • Keep SLA’s and help the team to achieve the target KPI’s
  • Run and analyze operational reports
  • Ticket analysis and reporting
  • Understand quality requirements and aspects of the account and work according to those regulations
  • Perform technical trainings and update training materials
  • Learn and implement new technologies, tools, processes, and policies if required
  • Document and share best practices with other colleagues
  • Facilitate knowledge transfer whenever needed



The key requirements for the role are:

  • A high school diploma
  • Speak English on a business level
  • Good understanding of the functionality of Microsoft Operating Systems
  • Prior experience in the IT field as a Service Desk Analyst (minimum 3 years), as well as, minimum of 2 years of -experience in people management

… and main advantages would be:

  • Previous Team Leader experience
  • Advanced technical understanding of Microsoft applications and/or Business technology (Windows, Office, SFB, -Outlook, O365, ActDir, SAP, CRM, ERP, etc.)
  • Technically competent with PC/LAN architecture
  • Thorough knowledge and understanding of TCP/IP



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