Portuguese Speaking Customer Support Specialist (Budapest)

We are looking for a new colleagues in the position of Portuguese Speaking IT Helpdesk Agent.

Portuguese Speaking Customer Support Specialist (Budapest)
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Portuguese Speaking Customer Support Specialist

 

Location:

Budapest

Responsibilities:
  • Handle and document all incoming emails and phone calls within the contractually agreed timeframes
  • Provide technical assistance to users via phone and email
  • Successfully resolve desktop technical issues (related to hardware and software) from incoming customer contacts
  • Proactively assist customers to avoid or reduce IT-related problem occurrence
  • Learn and implement new technologies, tools, processes and policies
  • High level of technical problem resolution
Requirements:
  • Fluent and strong Portuguese and English language skills
  • High school diploma
  • Familiarity with computer technology
  • Excellent phone etiquettes and customer service skills
  • Willingness to work in different shifts
We offer:
  • Competitive salary and compensation package
  • Continuous learning and development
  • The chance to work in a young, dynamic and rapidly expanding organization
  • International work environment
  • Career opportunities

 

Budapest

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