Product Support Engineer - Medical Devices (Magyarország)

Product Support Engineer - Medical Devices (Magyarország)
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Our partner brings together the worlds’ best talent to realize our vision of a world without fear of cancer. They work passionately to develop and deliver easy-to-use, efficient oncology solutions.

Product Support Engineer - Medical Devices

Feladatok

  • Drive technical investigations for complaints initiated by our customers. This includes diagnosing, troubleshooting, and debugging complex systems
  • Provide technical support to installation and field service engineers
  • Author technical documentation for the field service organization
  • Support the installation and service teams during new product roll outs, ensuring that feedback is obtained and incorporated into subsequent releases
  • Provide service requirements to design and development teams for new products
  • Respond to situations where first level and second level field service support was not able to isolate or fix problems in malfunctioning equipment or software
  • Report design, reliability and maintenance problems or bugs to engineering teams

Elvárások

  • B.Sc. or M.Sc. in electrical engineering, computer science or equivalent degrees
  • Proficiency with Linux, Git, Jenkins and Python
  • High level of analytical skills
  • Reliable, tenacious, team-oriented
  • Auto didactic skills to quickly familiarize with new areas
  • Fluency in English language, written and verbal
  • Ability to travel up to 10%

 

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