Transformation & Innovation Domain and Lean Six Sigma Expert (Budapest)

Transformation & Innovation Domain and Lean Six Sigma Expert (Budapest)
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We are looking for professionals for one of the largest providers of information technology, consulting services and business-process outsourcing.

Transformation & Innovation Domain and Lean Six Sigma Expert


This role has been created to support delivery teams at Budapest. Being an expert of FAO (AR, GL/ RtR/FPnA) and Lean Six Sigma this role requires associate to connect with Team members, PLs / Project Managers of each account in BPS and understand if there is any process improvement opportunities (pro-actively) and support implementation of solutions.

  • FAO Expert (espacially GL, RtR, FPnA)
  • Drive domain competency of FAO accounts
  • Create training materials and training plans to conduct Domain trainings for FAO associates per business need and advice by T&I Head
  • Support Baselining and Benchmarking activities for all FAO processes
  • iQMS Related – Key Support
  • Making sure that QCP, BCP, SLA Standardization, FTE estimation/Capacity Mgmt. Documents are appropriate and available in all accounts in which this position is mapped by T&I Head
  • Any Observation or NC raised from an audit for any BPS account is closed within 3 weeks from the date of raising it
  • CSS (T-VoC, BAU-VoC) Analysis – by BPS account, by attributes – available on time
  • Support Delivery team perform RCA (root cause analysis) for any misses (SLA/KPI/Other metrics/issues)
  • Perform Internal Audits as per need/requirement/advice by T&I Head
  • Mentoring PI Projects (as per business need/advice by BPS T&I Head)
  • Mentor Process Improvement projects as per target communicated by line manager
  • Facilitate brainstorming sessions to initiate PI projects for accounts
  • Support Delivery team achieve – BVA / PI targets for the Quarter/Year
  • Process Knowledge Transfers (as per business need/advice by BPS T&I Head)
  • Learn KT activities and perform knowledge transfer per TCS provided guideline.
  • Making sure knowledge transfer is done as per plan / timeline
  • Reporting / Analysis
  • Send Weekly report with 100% accuracy and on time
  • Monthly reporting on all activities as per business need and advice by BPS T&I Head
  • Continuous Learning and Sharing
  • Develop one additional skill set every year to align to future needs of business
  • Share knowledge with other T&I members
  • RPA – Robotics Process Automation
  • Find at-least one opportunity in a quarter


  • At-least 1 year in any of the following role:
  • Team Lead / Back-up TL
  • SMEs of any process (FAO – AP, AR, GL/RtR/FpnA)

Advantages/Preference (but not mandatory):

  • Experience of performing KT lead role
  • Green Belt Certified
  • Language – German / French / Italian / Spanish
  • Internal auditor certification and experience of handling at-least 2 audits


  • Multicultural working environment
  • Competitive benefit package
  • Continuous training possibilities





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