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Our Partner is an ICT services group with an extensive history that extends over 130 years. We are looking for an AI Lead to be part of their team.

AI Lead

Work with the Operational teams to research and capture customer and business requirements.
Communicate and agree design principles with stakeholders across operational teams and countries.
Execute the delivery of conversational AI roadmap
KPI setting for the team
Test Conversational AI implementations
Collaborate with cross functional teams on customer solutions
Use an agile approach with strong stakeholder engagement to evolve and improve the Conversational AI service.
Produce MI to demonstrate Conversational AI performance and identify service issues.
Work across functions and with suppliers, customers and potential customers to ensure a high quality of service delivery.
Adapt the master Conversational AI conversation design to meet our clients’ needs
Conceptualize and design conversation flows before passing to design team to execute.
Research, contribute to long term technology roadmap

Proven analytical and problem-solving skills in a customer facing environment.
Excellent verbal and written communication skills, able to explain ideas clearly and concisely.
Hands-on and practical approach, with a desire to learn
Able to work under own initiative and part of a team.
Ability to communicate effective at different levels, building strong relationships with colleagues.
Passion for Customer Experience
Strong Presentation Skills
Creative mind with a capacity to deliver in a fast-paced environment

Budapest