Tasks:
- Operation of a rating and billing system
- ITIL based ticket administration and documentation (Incident and Change Management)
- Participation in customer and vendor calls
- Providing on-call support
- Solving complex problems, doing Root Cause Analysis
- Capacity planning, performance tuning, optimization related activities
- Automation related scripting tasks
- Executing standard operational procedures and ad-hoc customer requests
- Knowledge sharing
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If you have…
- College/university degree
- At least 1 year experience in a relevant IT field
- Knowledge of Linux (including KSH scripting experience)
- Oracle SQL knowledge
- PERL
- Fluent verbal and written communication skills in English and/or German
- Pro-active attitude
- Willingness for travelling to Vienna (4-5x / year)
Advantages
- Experience with any telecom rating & billing system (ex.: Ericcson BSCS)
- Agile methodology knowledge (eg. SCRUM, Kanban board)
- Python language
- experience with SVN, TOAD, Putty
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