Application Support Engineer (Budapest)

Application Support Engineer (Budapest)
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Our partner has more than 40 years of research and development in the field of lottery
systems made the company a worldwide leading supplier of lottery products.
As a global lottery company, the company is an exciting place to work. They drive innovation,
champion groundbreaking ideas and bring meaning to work every day. With more than 240
employees in Budapest, currently serves more than 400 customers on six continents today. Our partner is looking for an experienced Application Support Engineer now.

 

Application Support Engineer

Feladatok

  • Provide lottery software application operation and support for customers
  • Troubleshoot application issues and outages
  • Provide support on complex tasks
  • Track and ensure the continuity of issue resolution and other tasks
  • Handle, register, follow up and resolve incoming service request and incidents
  • Execute recurring daily operational tasks
  • Monitor lottery system components and events
  • Constant communication and support to other involved resolver units and partners
  • Participate in calls in case of outage
  • Provide 24/7 standby support
  • Create new internal and external communication channels and processes
  • Improvement and maintenance of the internal knowledge base articles
  • Participate in creating operational practices for newly implemented systems and their documentation
  • Create reports

Követelmények

  • You have higher degree on relevant field (IT / Telecommunications) plus 1-2 years’ relevant experience/
    OR if You have 5+ years relevant experience, higher degree is only advantage
  • You have experience of operation and support of complex IT applications and systems
  • You have basic knowledge of Linux and Windows systems
  • You have basic knowledge of SQL and scripting
  • You have previous experience in working according to ITIL based processes and functions
  • You would like to use your excellent English on a daily basis
  • You have willingness to travel (1-2 x a year)
  • You have willingness to work outside normal business hours
  • You have willingness to provide standby support
  • You have careful work style and durability
  • You have high quality and responsibility in own work
  • You work well under pressure and you are a team player

Amit kínálunk

  • Competitive payment package 
  • Cafeteria and Health insurance
  • Mentoring Program, Trainings
  • Downtown office, in the heart of Budapest, at the foot of Buda castle (easily accessible by public transport)
  • Indoor bike and motorcycle storage
  • Team buildings
  • Excellent working atmosphere
  • Open company culture
  • Economically stable and growing enterprise
  • Non-conventional domain: lottery and sports games

 

Munkavégzés helye

Budapest

 

Budapest

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