Your tasks:
- Execute deployments
- Monitoring - live checks
- Write and execute runbooks
- Inspect logging
- Application workarounds
- User management
- Incident management
- Catch & Dispatch
- Communication and transmission to 3rd parties
- Escalation triggering to runbooks
- First analysis / root cause analysis
- Problem management
Need to know:
- Experience in DevOps environments for deployment, like Jenkins/GitLab to support CI/CD type of operation from application operation side
- Basic knowledge of OpenShift or similar cloud technology, experience in OTC is an advantage
- Scripting experience in Python, or other programming languages
- Good knowledge of working with Linux
- Experience with, Grafana and Prometheus
- Experience with Jira
Soft skills:
- Good knowledge about IT service management tools (SM9, CMDB, ...)
- Basic knowledge in ITIL (incident, problem and change management)
- Can create structured documentation
- Logical reasoning and proactive solution finding
- Willingness for on-call service
- Able to work under pressure
- Languages: English
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Primary skills:
- Jenkins (deployment)
- Gitlab (deployment)
- Openshift (Operation/Administration)
- OTC (Operation/Administration)
- Python scripting
- Writing SQL queries
- Linux (Administration)
- Postgres (SQL Administration)
- Grafana (Administration, Configuration, using for problem investigation, deep dive analysis)
- Kibana (Administration, Configuration, using for problem investigation, deep dive analysis)
- Prometheus monitoring (Administration, Configuration, using for problem investigation, deep dive analysis)
- Jira (ticket handling)
Good to have:
- General knowledge about container technologies, like Azure, Kubernetes, Docker
- Basic knowledge in software development for cloud applications
- Experience with automation tools like Ansible or terraform
Experience in:
- NGINX
- Kong
- Redis
- Postgres
- Jira Xray plugin
- Webhook
- HashiCorp Vault
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