Our partner is a global healthcare company - founded 125 years ago in Basel, Switzerland, offering exceptional career paths and great benefits for fresh graduates and outstanding professionals. They are continuously expanding, looking for new talents to join.
As a Customer Care Advisor, you are responsible for providing excellent customer front-line assistance through a variety of channels and technology to patients with diabetes and healthcare professionals, understanding their needs, and following all the systems and procedures established. As an Advisor, you are focused on delivering a high-quality, pro-active, positive, trusted customer experience and resolving a broad range of enquiries at first point of contact.
1-3 years in a service center and customer service discipline;
Strong IT navigation skills – fast learner in new technologies ;
Broad understanding of the usage of computer software programs, allowing to guide customers by phone;
Fluent in Hungarian and English; any other relevant language is a plus;
Excellent listening and communication skills;
Excellent customer orientation and service mindset;
Autonomy and flexibility, teamwork attitude;
Multi-tasking, agile skills, and adaptability to changes;
Development opportunities: Our partner provides constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes, and the chance to shape your own career;
Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, Private Medical Services, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice, and its conditions can be tailored for employees according to needs. We create the opportunity for freedom in working, where your corporate and private life coexists in harmony;