Our business partner is looking for a German speaking Customer Success Specialist to join their team.
If you have experience in customer care, enjoy working in a dynamic and fast-paced environment, have strong communication and problem-solving skills, this could be the perfect opportunity for you!
Customer Success Specialist - German speaking
Tasks
- Understand the key business objectives customers are looking to achieve with our product and what success means to them
- Drive forward the success plans guiding customers towards achieving their goals.
- Actively monitor the performance of automated & digital customer journey tools through
- Conduct proactive outreach campaigns
- Deal with incoming customer inquiries related to administration, product and other matters
- Initiate manual interaction with the customers to address existing outstanding issues,
- Assist customers and local teams with billing queries and related activities.
- Assist customers and local teams with administration and related CS activities
- Actively cooperate with related stakeholders and teams across the globe.
- Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
- Help customers with information about the products, services and solutions, using relevant call handling protocols outlined in the procedures
- Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures
Requirements
- Excellent problem-solving and initiative skills
- Working both collab
- Excellent understanding of Customer Success and/or Account/Relationship
- Previous experience in BPO and Customer Success or Account Management role Customer Service and/or account management
- Customer centric mindset
- Excellent communication skills (both written and oral)
- Fluent German and strong middle level English knowledge
- Excellent organizational skills
- Good attention to detail
- Structured “can-do” approach to open matters and tasks in a demanding environment
- A High school diploma or equivalent, College level preferred
- Previous experience working with SAP, Salesforce and Gainsight or similar CRM platform are an advantage
Offers
What we offer:
- Competitive salary and benefit package
- Full time Home Office opportunity
- Supportive working environment
- Training support
- Long-term career opportunity
Workplace
