Customer Success Specialist - Portuguese/Italian/French speaking (Budapest)

Customer Success Specialist - Portuguese/Italian/French speaking (Budapest)
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Our business partner is looking for a Portuguese or Italian or French speaking Customer Success Specialist to join their team.
If you have experience in customer care, enjoy working in a dynamic and fast-paced environment, have strong communication and problem-solving skills, this could be the perfect opportunity for you!

Customer Success Specialist - Portuguese/Italian/French speaking

Tasks

  • Understand the key business objectives customers are looking to achieve with our product and what success means to them
  • Drive forward the success plans guiding customers towards achieving their goals.
  • Actively monitor the performance of automated & digital customer journey tools through
  • Conduct proactive outreach campaigns
  • Deal with incoming customer inquiries related to administration, product and other matters
  • Initiate manual interaction with the customers to address existing outstanding issues,
  • Assist customers and local teams with billing queries and related activities.
  • Assist customers and local teams with administration and related CS activities
  • Actively cooperate with related stakeholders and teams across the globe.
  • Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
  • Help customers with information about the products, services and solutions, using relevant call handling protocols outlined in the procedures
  • Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures

Requirements

  • Excellent understanding of Customer Success and/or Account/Relationship
  • Previous experience in BPO and Customer Success or Account Management role Customer Service and/or account management
  • Customer centric mindset 
  • Excellent communication skills (both written and oral)
  • Fluent Portuguese or Italian or French and strong middle level English knowledge
  • Excellent organizational skills
  • Good attention to detail
  • Excellent problem-solving and initiative skills
  • Working both collaboratively and individually
  • Structured “can-do” approach to open matters and tasks in a demanding environment
  • A High school diploma or equivalent, College level preferred
  • Previous experience working with SAP, Salesforce and Gainsight or similar CRM platform are an advantage

Offers

What we offer:

  • Competitive salary and benefit package  
  • Full time Home Office opportunity 
  • Supportive working environment
  • Training support 
  • Long-term career opportunity

Workplace

Budapest

Budapest

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