Customer Support Engineer (Budapest)

Customer Support Engineer (Budapest)
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Liferay, Inc. is a uniquely profitable B2B enterprise software company with 1,100 fiery-eyed employees all across Europe, the Americas, Middle East, and Asia. As the leading provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Our flagship product is the Liferay Digital Experience Platform, which companies like Honda, Bank of the West, and Airbus use to build customized experiences for their customers and employees.

But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five extra days off to volunteer at charities they’re excited about, and Liferay donates a portion of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!

Customer Support Engineer

Key Objectives

Are you a tech lover? Do you enjoy investigating like a detective? Do you enjoy interacting with new people every day? If your answer is yes you are at the right place. Liferay is looking for a sharp and hard-working Customer Support Engineer to join our growing support team. As a Customer Support Engineer you will have the opportunity to help resolve Liferay product issues for hundreds of companies in fields that range from entertainment to finance to government and more.

  • Manage multiple reported issues among various customers simultaneously
  • Investigate real-life scenarios that occur within Liferay’s products
  • Recognize and gather crucial information which lead us to the solution
  • Configure different java web based environments each day to test and aim to reproduce customer issues
  • Maintain a professional and quality relationship with customers through our internal ticketing system
  • Communicate status updates and drive communication with customers from start to finish
  • Work together as a team to deliver the best possible solutions through brainstorming and knowledge sharing
  • Create and assist in maintaining internal and public facing documentation

Required Qualification

  • Customer-focused engineer with a Computer Science background
  • Experience working with various application servers (mostly: Tomcat), and various databases (mostly: MySQL, Oracle)
  • Ability to speak, read, and write excellent English
  • Good problem solving and interpersonal skills
  • Motivation for continuous learning and improvement and flexibility to adjust quickly to changes
  • Proven ability to work on multiple tasks at the same time while paying strict attention to details
  • Passion for quality, client/partner satisfaction and new technologies.

What We Offer

All of our new joiners say that we work with people who help each other to accomplish their personal and company goals. To enable this we, together, created a unique environment where you can grow without rivalry by using your strengths. We also believe that here at Liferay we should spend 60% of our time with daily work, 20% of our time by helping each other and 20% with learning something new. Maintaining this is a common expectation for all our team members, supporting it is the primary expectation for our leaders.

The Specifics

  • You can work from home with at least 2 days per month in the office, but our office is always open for you.
  • We provide you personalized growth plans and training opportunities.
  • In our office you get your personal workspace, gameroom, a well equipped kitchen with stove top and a terrace with a grill. Celebrate good times, c’mon!
  • We work in a culture where we appreciate you sharing your thoughts (from colleagues to top management).
  • Your health is important for us: We provide private health care to all our employees.
  • You can work at a leading open-source company.

Equal Opportunities Employer - Statement

Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a travelling community.


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