French speaking IT Helpdesk Agent (Budapest)

French speaking IT Helpdesk Agent (Budapest)
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French speaking IT Helpdesk Agent

Responsibilities:

  • Provide first line technical support to clients
  • Handle inbound phone calls and e-mails regarding specific applications and software
  • Diagnosis and resolution of client problems
  • Escalate difficult issues to the responsible second or third level
  • Properly log each case in the computer system
  • Solve the problems effectively and following-up unsolved cases
Requirements:
  • Fluency in French and English
  • User level computer literacy and desire to learn more about IT
  • At least high school diploma
  • Flexible, open minded and cheerful personality
  • Excellent communication skills
We offer:
  • Multinational culture and all the benefits it can offer
  • Professional training, career opportunity
  • Competitive benefit package

Location:

Budapest

Budapest

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