As a Technical Support Analyst, you'll provide frontline support in FRENCH via phone, chat, and email. You will also need ENGLISH knowledge. Responsibilities include assisting with product info, processing orders, resolving complaints, retaining customers, and troubleshooting issues. You’ll be a flexible problem-solver, confidently handle technical queries, and investigate solutions when needed. Patience, empathy, communication, and focus in a fast-paced environment are key qualities for this role.
If you are interested in this opportunity please apply with your ENGLISH CV.
Taking ownership and customer issues, seeing them through to resolution
Providing solutions for hardware/software problems.
Troubleshoot and diagnose technical issues (e.g., WLAN, Bluetooth).
Escalate unresolved issues to internal teams as needed.
Communicate effectively with customers and adjust to their technical level.
Ensure timely and quality resolution of customer interactions.
Maintain compliance with data privacy and security policies.
Collaborate positively with team members and other departments.
C1 level or fluent French and at least B2 level English knowledge
High school diploma (College preferred)
Experience in BPO, customer service, or technical support
Proficiency in Microsoft Office
Knowledge of WLAN, Bluetooth, and hardware/software troubleshooting
Affinity for electronics and technology
Customer-focused with excellent problem-solving skills
Organized, detail-oriented, and collaborative
Competitive salary,
Cafeteria
Team activities
Paid training
Modern office environment
Debrecen
