German speaking Service Desk Agent (Budapest)

German speaking Service Desk Agent (Budapest)
A hirdetés már lejárt!

Are you looking for a job in IT support? Do you speak English and German fluently? Are you highly motivated and have a proactive approach? Then here is a great opportunity for you!

German speaking Service Desk Agent

Tasks

  • Providing first level support for users regarding complex issues via phone and email
  • Optimize the employee experience by offering full resolution of issues on first contact
  • Ensure good employee relations, anticipate customers' future needs, and proactively develop solutions
  • Actively participating in process improvement initiatives,
  • Resolving and escalating incidents to higher levels as needed

Requirements

  • Fluent knowledge in English and German
  • 1-3 years of experience in IT support
  • Proactive and dynamic personality with an agile mindset
  • Excellent communication skills and customer oriented mindset
  • Problem-solving skills, ability to troubleshoot technical issues
  • Demonstrating end-to-end accountability
  • Ability to navigate complex tasks

Offers

  • Diverse work environment with a people-focused company culture
  • Long-term career opportunities
  • Wide range of developmental opportunities (language courses, trainings)
  • Competitive salary
  • Excellent benefits (Cafeteria, AYCM, Healthcare insurance, etc.)

Workplace

Budapest

 

Budapest

Állásajánlatok - legnépszerűbb városok