Coordinates the implementation of the business plan determined by higher management levels and the realization of the operative program within the organizational unit. 

Tasks 

• Ensuring the fulfillment of the team’s expected service level
• Leading employees with various professional competencies
• Managing daily operational tasks
• Monitoring the execution of tasks, ensuring the appropriate workload / work distribution within the team
• Managing resources (work schedules, holidays, substitution plans)
• Transferring operational and other relevant business information towards the team
• Ensuring welfare of the team: enabling efficient team work and conflict handling
• Tracking the productivity and operational performance of the team, setting targets, executing corrective actions when needed
• Ensuring the efficient use of corporate assets; applying proper processes, methodologies and standards
• Taking the roles specified in Document Handling Policy or agreed elsewhere and the execution of the related tasks
• Handling of occasional management processes (self-governance and responsibility)
• Performing work in international teams, in an integrated, virtual work environment
• Cost & capacity management
• Participating in the elaboration and realization of the business unit’s strategy and goals

• College/university degree or relevant professional experience
• Advanced English language
• General knowledge of business processes
• Problem solving skills
• People management and leadership skills
• Ability to work in complex working environment
• Ability to motivate and instruct co-workers

Advantages 

• Leadership experience
• Experience in deployment and operation of services
• German language knowledge