Coordinates the implementation of the business plan determined by higher management levels and the realization of the operative program within the organizational unit.
Tasks
- Ensuring the fulfillment of the team’s expected service level
- Leading employees with various professional competencies
- Managing daily operational tasks
- Monitoring the execution of tasks, ensuring the appropriate workload / work distribution within the team
- Managing resources (work schedules, holidays, substitution plans)
- Transferring operational and other relevant business information towards the team
- Ensuring welfare of the team: enabling efficient team work and conflict handling
- Tracking the productivity and operational performance of the team, setting targets, executing corrective actions when needed
- Ensuring the efficient use of corporate assets; applying proper processes, methodologies and standards
- Taking the roles specified in Document Handling Policy or agreed elsewhere and the execution of the related tasks
- Handling of occasional management processes (self-governance and responsibility)
- Performing work in international teams, in an integrated, virtual work environment
- Cost & capacity management
- Participating in the elaboration and realization of the business unit’s strategy and goals
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If you have…
- College/university degree or relevant professional experience
- Advanced English language
- General knowledge of business processes
- Problem solving skills
- People management and leadership skills
- Ability to work in complex working environment
- Ability to motivate and instruct co-workers
Advantages
- Leadership experience
- Experience in deployment and operation of services
- German language knowledge
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