IT Helpdesk Specialist (Level 1 Support) (Budapest)

IT Helpdesk Specialist (Level 1 Support) (Budapest)
A hirdetés már lejárt!

engineering. tomorrow. together.

At thyssenkrupp we have more than 106,000 employees in nearly 80 countries and annual sales of €43 billion. We are active in automotive engineering, logistics, plant technology, steel production and much more. We work in large and small businesses all around the world - but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position thats's right for you, that piques your interest, and that puts your skills to the test.

 

With our engineering team of 700, we are present as an innovative and significant partner in one of the fastest growing and most exciting segment of the automotive industry, in the field of electric steering systems. With outstanding quality and high-tech developments we meet the needs of renowned car manufacturers. Turn your ideas into tangible reality with us!

IT Helpdesk Specialist (Level 1 Support)

Main tasks, responsibilities

  • Level 1 support of the system: escalation -, prioritization -, tracking -, solving of incidents (JIRA, BeeCore, ProjectWorx)
  • Managing access rights and resolving access issues
  • Incident and problem resolution, administration in Service Desk Portals
  • Communication with key users of the system
  • Communication with the software vendor for support
  • Reporting open/ resolved issues for core team, supervisor

Requirements

  • At least 3 years experience in similar field (Level 1 support)
  • Strong communication skills in English (German is a plus)
  • IT service and business optimization oriented thinking
  • User management experience
  • Experience with Service Desk Systems
  • Jira knowledge is advantage
  • Good Communication and Collaboration
  • Responsibility and problem solving
  • High level of independence
  • Multitasking
  • Keeping deadlines

Our offer

  • Competitive salary and other benefits
  • Participation in international projects
  • Successful and fast-growing company
  • Cohesive, easy going team

Workplace

Budapest

Thyssenkrupp Components Technology Hungary Ltd. Daróczi str. 1-3., H-1113 Budapest   |  Phone: +36 (1) 505-9159  |  Fax: +36 (1) 505-9101  |  www.thyssenkrupp.hu
Budapest

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