IT Manager - Service Management & Service Desk (Budapest)

IT Manager - Service Management & Service Desk (Budapest)
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IT Manager - Service Management & Service Desk


Our multinational partner is looking for an experienced and motivated professional to join the global team as an IT Manager responsible for the Service Management and Service Desk functions. 

About the job

In your position you will be responsible for the delivery of outstanding service management and IT service desk services to accommodate the evolving business. The role will require managing various Business and IT stakeholders, defining central processes, continuous process improvement and standardisation where required. While ensuring the best possible employee experience from IT. The role will also include to some extent the management of major incident escalations. Furthermore, it will require the person to manage a virtual team in a matrix organisation

The ideal candidate must have

  • 10-15 years of experience in an IT service management / service desk environment 
  • at least 5 years of people management or transformation experience
  • fluent English knowledge
  • experience from a multinational environment
  • experience from a matrix organisational structure is a great advantage
  • ability to mediate between business and user needs
  • in depth knowledge of the supporting structures and processes involved in the Service Support and Service Delivery of the services within his/her area of focus
  • excellent communication skills
  • strong customer management and interpersonal skills and an in-depth knowledge of the service design and transition

Nice to have

  • demonstrated experience successfully deploying transformation initiatives
  • project management certification preferred
  • prior manufacturing industry experience advantage
  • experience working in IT ticketing system such as ServiceNow or Remedy



What you need to do now

If you are interested in the position send us your up-to-date, English CV through the 'Apply' button. If it is not quite right for you do not hesitate to refer someone. 



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