Our multinational client is establishing a new team in Budapest, to be the first point of contact to internal users. The team will provide support regarding authentication issues, web applications.
Attend to the mails coming to the team; address client queries and direct the requests/tickets to team to process.
Perform change management and incident management utilizing documented procedures through Service Now (SN) tool
Be the point of contact for the Level 2/3 Team escalation
Must have good work ethic and follow documented process
Experience in a customer facing role in multinational environment
Excellent command of English both verbal and written
Customer oriented attitude and great business interaction skills
Attention to detail
Interest in information technology
multinational working environment
opportunity to work with diverse teams across the globe