IT Support Engineer (Hollandia)

IT Support Engineer (Hollandia)
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IT Support Engineer

Start: ASAP

Duration: 6 months with possible extension(s)

Work hours per week: 37.5 hours (7.5 per day 5 days per week)

Location: Leiden area

Company & Responsibilities

Our client is a crucial member of the financial industry. This job brings you to the heart of the Financial community. In this role, you assist customers around the world to solve their operational challenges on a daily basis and you work with colleagues from different locations and cultures.

As an IT Support Specialist, you must be technically savvy and willing to acquire an in-depth understanding of the entire product suite used by our customers: Sharing your knowledge and expertise with both customers and colleagues will be an important part of your job, that's why our ideal candidate is a team-player and has excellent communication skills. We work with an agile mindset where change is part of our daily life, so we expect you to adapt fast and be a promoter of continuous improvement in our services and products. You must also be able to think swiftly and analytically in case of crisis and incidents, inspiring confidence to our customers and peer- colleagues. You will provide support to our client's products and services within the area of expertise of your team and the many services and solutions we offer to our community.

Qualifications, you need to have

  • A Master or Bachelor degree in IT/Engineering/Computer Science or equivalent.
  • Strong English written and spoken communication skills

You will have an edge if you have:

  • Technical certifications or proven skills in any of the following fields: TCP/IP protocol and technical implementation (such as NAT, routing) | SSO, RADIUS, LDAP integration with applications | Windows, Unix, Linux, AIX, Solaris, Rhel administration | Oracle databases, MQ series and/or IBM WebSphere | User or Administrator of SAP, SalesForce, ServiceNow | Java, XML and SQL knowledge
  • Experience in a technical customer support environment
  • Experience in Financial Services, Banking or similar
  • Fluent oral and written skills in one or more languages other than English
  • Familiarity with ServiceNow (CSM)

Contact details

If you are interested to have more information, please send an email including your most recent CV to Authentiek B.V., Timothy Aarbodem. For more information about the job, please call +31 70 370 88 88.

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