Mind-Diák Szövetkezet

• Ability to manage workload according to ITIL best practices
• To process all logged calls in a timely manner and within agreed SLA
• To ensure that calls they are responsible for are continually managed, progressed and that end users are provided with
• Sufficient detail through to resolution
• To follow documented service delivery processes and to assist with major incident management and escalation
• To create self-help knowledge articles based on implemented, proven provided solutions

• Ongoing studies and active or passive Hungarian student status in the field of IT for at least 3 more semesters
• Fluency in English is a must
• Technical capability in Microsoft desktop support
• Understanding of IT service delivery and using service desk solutions
• Understanding of following documented processes
• Excellent communication skills, both oral and written, in English language
• Experience in the use of Microsoft Office products
• Attention to detail and the ability to rapidly switch between competing priority issues

• 2143 Ft/hour in gross
• Hybrid schedule (3-4 days at home, 1-2 days at the office)
• Showering facilities for cyclists and sportspeople
• Workplace extras to facilitate working at the office: free coffee and different beverages, fruit day, a social corner
• State-of-the-art technology and IT equipment: laptop, headset, workstation, 2 monitors per employee, Windows and O365 software
• Accommodation for special needs and those with a physical disability
• Global diverse community where people can support and learn from each other, celebrate successes and have fun in team buildings and programs
• Opportunity to be involved in Howden's ESG “Bright Future” initiatives
• Well-being initiatives and team buildings
• Constant learning opportunities and challenges that help Howden's employees grow
• Vertical and horizontal organizational movement
• Professional practice and free e-learning opportunities

Budapest VIII.