As a Technical Support Analyst, you'll provide frontline support in Italian via phone, chat, and email.

If you are interested in this opportunity please apply with your ENGLISH CV.

Tasks

• Taking ownership and customer issues, seeing them through to resolution
• Providing solutions for hardware/software problems.
• Troubleshoot and diagnose technical issues
• Escalate unresolved issues to internal teams as needed.
• Communicate effectively with customers and adjust to their technical level.
• Ensure timely and quality resolution of customer interactions.
• Maintain compliance with data privacy and security policies.
• Collaborate positively with team members and other departments.

Requirements

• C1 level or fluent Italian and at least B2 level English knowledge
• High school diploma (College preferred)
• Proficiency in Microsoft Office
• Customer-focused with excellent problem-solving skills
• Organized, detail-oriented, and collaborative
• Competitive salary,
• Cafeteria
• Team activities
• Paid training
• Modern office environment

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