As a Technical Support Analyst, you'll provide frontline support in Italian via phone, chat, and email.

If you are interested in this opportunity please apply with your ENGLISH CV.

Tasks

• Taking ownership and customer issues, seeing them through to resolution

• Providing solutions for hardware/software problems.

• Troubleshoot and diagnose technical issues

• Escalate unresolved issues to internal teams as needed.

• Communicate effectively with customers and adjust to their technical level.

• Ensure timely and quality resolution of customer interactions.

• Maintain compliance with data privacy and security policies.

• Collaborate positively with team members and other departments.

Requirements

• C1 level or fluent Italian and at least B2 level English knowledge

• High school diploma (College preferred)

• Proficiency in Microsoft Office

• Customer-focused with excellent problem-solving skills

• Organized, detail-oriented, and collaborative

Offers

• Competitive salary,

• Cafeteria

• Team activities

• Paid training

• Modern office environment

Debrecen