Perfect junior IT role to learn and use SAP on high level - we want also freshgrads who would like to improve their SAP skills, using English really on daily basis while participating on continuous trainings. Here we go ▼▼▼
Junior IT Support Analyst (SAP)
- Analyse incoming Incidents, Service Requests and Change requests and assign them to the appropriate teams according in line with predefined processes.
- Take ownership of Zendesk tickets, log Internal JIRAs for product bugs and manage the incident to closure; involving other teams and Level 2 & 3 support as required.
- Resolve Level 1 SAP incidents and manage requests and problems with limited assistance and management oversight
- Escalate incidents and requests via established processes
- Attend weekly / monthly status and stand-up meetings and product backlog / requirements meetings in Agile environment
- Communicate clearly, effectively, and professionally to all people regardless of role in company
- Providing accurate, detailed documentation to the user and on the incident, request, or problem
- 1 + years experience in IT support environment (SAP is a big advantage)
- 6 months + experience of working in an English support capacity
- Any SW support/code reading/debugging background with technically skilled end-users + Zendesk/JIRA knowledge
- Working knowledge in Microsoft tools (Word, Excel, etc.)
- SAP/ABAP experience is a very big plus but you can learn it here
- Fluent English is a must!
- Strong interpersonal skills, quick-learning, attention to detail
- Excellent problem solving, analytical and debugging skills
- Ability to empathize with client issues
- Plenty of enthusiasm, willingness to learn, effective time management and excellent communication skills
- Paricipating on exciting projects, building world leading solutions in SAP, HANA, DevOps, and innovative tools
- Working with multinational market leader clients, very good references
- Finding out new solutions, learn and use cutting-edge technologies
- Flexible working time (if you would like to, afternoon working hours are possible)