Junior IT Support Analyst (SAP) (Budapest)

Junior IT Support Analyst (SAP) (Budapest)
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Perfect junior IT role to learn and use SAP on high level - we want also freshgrads who would like to improve their SAP skills, using English really on daily basis while participating on continuous trainings. Here we go ▼▼▼

Junior IT Support Analyst (SAP)

Tasks

  • Analyse incoming Incidents, Service Requests and Change requests and assign them to the appropriate teams according in line with predefined processes.
  • Take ownership of Zendesk tickets, log Internal JIRAs for product bugs and manage the incident to closure; involving other teams and Level 2 & 3 support as required.
  • Resolve Level 1 SAP incidents and manage requests and problems with limited assistance and management oversight
  • Escalate incidents and requests via established processes
  • Attend weekly / monthly status and stand-up meetings and product backlog / requirements meetings in Agile environment
  • Communicate clearly, effectively, and professionally to all people regardless of role in company
  • Providing accurate, detailed documentation to the user and on the incident, request, or problem

Requirements

  • 1 + years experience in IT support environment (SAP is a big advantage)
  • 6 months + experience of working in an English support capacity 
  • Any SW support/code reading/debugging background with technically skilled end-users + Zendesk/JIRA knowledge
  • Working knowledge in Microsoft tools (Word, Excel, etc.)
  • SAP/ABAP experience is a very big plus but you can learn it here
  • Fluent English is a must!
  • Strong interpersonal skills, quick-learning, attention to detail
  • Excellent problem solving, analytical and debugging skills
  • Ability to empathize with client issues
  • Plenty of enthusiasm, willingness to learn, effective time management and excellent communication skills

Offers

  • Paricipating on exciting projects, building world leading solutions in SAP, HANA, DevOps, and innovative tools
  • Working with multinational market leader clients, very good references
  • Finding out new solutions, learn and use cutting-edge technologies
  • Flexible working time (if you would like to, afternoon working hours are possible)

Workplace

Budapest

Budapest

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