Lead Incident- and Problem Manager Alpine (Budapest)

Budapest

Lead Incident- and Problem Manager Alpine (Budapest)
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Lead Incident- and Problem Manager Alpine

Tasks

  • Operative overall responsibility for escalated incidents during the incident and Problem lifecycle
  • Guarantee of a flawless communication between operation, service management and customer
  • Guarantee of information in time within defined tools
  • Hierarchical incident and Problem escalation according standard process guideline
  • Ensurance of completeness and quality of all necessary incident and Problem related documents (P.E. Incident Report, RCA, RCO)
  • Participation in international projects, evaluation of risks on the Alpine organization, set up a plan how to mitigate them, conduct the actions
  • Contributes to the quality assurance process, standardization

If you have…

  • Strong ITIL and SIAM experience
  • General enterprise IT understanding
  • At least 3-5 years’ experience in a Customer Support team as with senior or manager profile
  • Strong critical thinking and troubleshooting skills.
  • Capable of approaching problems logically and rationally to ensure an effective resolution is met
  • Customer satisfaction orientation
  • Service/Support-oriented attitude
  • Fluent German, intermediate English
  • Proactive with a high sense of responsibility
  • Independent team player with very good communication skills
  • High resilience and ability to steer complex topics and simultaneous tasks
  • Resolution-focused mind-set​​​​​​​
 
Budapest

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