Medior IT Business Operation Expert

Location: MOL Group, Digital Factory
Department: Consumer Services Business Unit

Purpose of the Position:
Join MOL Group’s Digital Factory, a key player in transforming our Consumer Services business from traditional fuel retail to a digitally-driven consumer goods and integrated mobility services provider. We're focused on building a data-driven business through a Data Lake platform, enabling advanced analytics, and operating MOL MOVE, our app-first loyalty program. We're looking for a Medior IT Operations Expert to ensure the seamless operation and support of our IT services, including Loyalty and Datalake, working within an agile DevOps environment.

Key Responsibilities:

• Support junior and senior IT Operations Experts, focusing on 2-3 country domains.
• Troubleshoot and resolve technical issues, manage incident tickets, and ensure timely resolution according to ITSM standards.
• Collaborate with stakeholders to provide real-time updates on service issues and resolutions.
• Monitor and maintain SLAs, escalating issues to senior experts and product owners when necessary.
• Document IT operations processes and update knowledge base practices.
• Participate in IT service design, continuous improvement initiatives, and vendor/license management.

Qualifications:

• BSc/BA in Computer Science, IT, or relevant field.
• Minimum of 3 years’ experience in IT service management or IT operations.
• ITIL Foundation certificate required; TOGAF or SAFe certification is a plus.
• Experience with Agile DevOps, modern ITSM strategies, CI/CD pipelines, and team management.
• Fluent in English and at least one Central Eastern European language.
• Skills and Competencies:
• Proactive mindset with strong attention to detail and ownership.
• Strong communication and problem-solving skills.
• Ability to handle multiple requests and prioritize tasks effectively.
• Experience working with diverse cultures and teams.

Why Join Us?
You’ll be part of a dynamic, product-focused engineering team that values curiosity, data-driven decision-making, and strong relationships with non-technical stakeholders. This is a great opportunity for someone passionate about growing their skills, tackling challenges, and contributing to the future of digital mobility services.