Regular tasks:
  

•  Operating and supporting international infrastructure based on Microsoft Exchange servers
•     Maintenance, Incident Management, Problem Management, Change Management
•     Solving operating system and exchange application incidents, documenting and analyzing system outages
•     Handling, resolving and closing error events and incoming requests
•     Resolving requests according on defined processes and SLAs, eliminating error events
•     Detecting major incidents and reporting them based on well-defined procedures
•     Troubleshooting, and performing root cause analysis
•     Share information with coworkers, and other resolution teams
•     Learning and updating knowledge databases
•     Regular participation in meetings, telephone conferences, regular contact with foreign colleagues

Non regular tasks:

•     Analysis of technical reports and risk assessments
•     Scripting

Group level tasks:

•     Checking and improving existing processes, making recommendations, check for automation possibilities
•     Check documentations and keep them up-to-date

• Windows Server Operation knowledge
• Experience in IT operation
• English languge knowledge
• Team player, self-reliant personality
• Good troubleshooting skills

Advantages:

• MS certificates
• German language knowledge