English Speaking Customer Support Executive About Covalen: For more than 25 years, Covalen is a trusted partner, delivering agile outsourcing solutions (BPO) across our client portfolio which includes Fortune 500 companies. Our long-term client relationships extend to several industries and sectors from technology, trust and safety, gaming, and utilities, to financial services. With 2,500 people, we are proud of our diverse culture of more than 90 nationalities. Collectively, our employees speak 55+ languages enabling us to deliver global, multilingual client services. We are looking for an on-site customer service executive who will work on Ryanair Project and will be accountable for resolving customers’ issues and problems by promptly responding to customer inquiries as well as providing technical support through various channels.

The position is entry level, Career starters are welcome to apply as well!

Location: 1138, Budapest, Váci Greens Offices

• Ideally, previous relevant experience in customer service or technical support
• Excellent communication skills in English language and one of these languages: Italian, French, German, Spanish, Portuguese (both in terms of writing and speaking with customers)
• Experience in communication with customers
• Multi-tasking skills & good time management
• Excellent troubleshooting skills
• Customer-orientated, proactive approach
• Flexibility in adapting to changing requirements
• Willing to work variable shift patterns
• Experience on Process Managed Environment
• Ability to apply analytical and investigative skills to resolve customer issues.
• Ability to handle challenging support situations.
• Technical skills with Windows OS Platforms
• Microsoft Office Suite, including Outlook

• Experienced or open for working internationally, with different cultures
• Preferably, having a technical attitude and a basic understanding of hardware, software, and different operating systems
• Previous contact centre experience is desirable, but not essential

• Competitive salary & Cafeteria
• Comprehensive training and ongoing support to ensure you have the skills and knowledge to excel.
• Career development and growth opportunities
• Frequent company events
• Modern office building, approachable easily both by car and public transportation
• A vibrant and multicultural work environment that fosters teamwork, collaboration, and fun.
• The chance to be part of a team that values innovation, customer satisfaction, and employee engagement.

Type of employment: Full time, indefinite contract after the 3-month probation period

Work Schedule: 40 hours, 2 shifts (working hours between 9 a.m. and 10 p.m.)  

Apply Now!