Operation Manager - német nyelvtudással (Debrecen)

Operation Manager - német nyelvtudással (Debrecen)
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Operation Manager - német nyelvtudással

Tasks

  • Ensure the setup and hosting of a homogeneous, efficient and global steering of the global 1st Level operations for T-Systems TC business, in order to provide the expected quality standards.
  • Operationalize the 1st level(s) for different standard operation models, based on various TC products and offerings.
  • Support TC Product Management by implementing new products in 1st level operations according to our standards and best practices
  • Safeguard and improve service quality and customer satisfaction based on standards and best-practice sharing in close collaboration with 1st level operation
  • Balance the options "make or buy" of 1st level, according to strategic and operative needs.
  • Be responsible for the 1st level specific KPI-definition, KPI-target setting/alignment and KPI tracking, including management of deviations.
  • Collaborate closely with the TC Unit Process Managers, especially Incident-, Event- and Configuration Management, to ensure process compliance in the 1st levels, conduct measures to mitigate the deviations.
  • Contribute substantially to the enhancement of the charging model, to benchmark the efficiency and quality of 1st levels, as well as the maturity of service offerings.
  • Act as an internal SPoC for all comprehensive 1st level topics.
  • Support central projects (e.g. innovation, automation).
  • Ensure best practice transfer between TC 1st levels globally, to increase efficiency.
  • Offer presales support by ensuring compliance with standards.
  • Drive/steer the efficiency initiatives, to increase competitiveness

If you have…

  • Advanced German (B2-C1) AND intermediate (B1-B2) English language skills
  • Advanced MS Office skills (PowerPoint, Word, Excel, Outlook)
  • Experience in 1st level and 2nd level operations
  • Experience in telecommunication and management of services
  • Ideal personality traits:
  • Teamplayer
  • Quick adaptation to changes
  • Strategical thinking
  • High level of e​​​​ndurance

Advantages:

  • English language skills
 
Debrecen

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