Operation Manager - német nyelvtudással (Debrecen)

Operation Manager - német nyelvtudással (Debrecen)
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Ha rendelkezel ügyfélorientált szemléletmóddal, folyékony német nyelvtudással valamint Veritas szoftverek ismeretével, úgy ne hagyd ki a lehetőséget és jelentkezz hozzánk

Operation Manager - német nyelvtudással

Ensure the setup and hosting of a homogeneous, efficient and global steering of the global 1st Level operations for T-Systems TC business, in order to provide the expected quality standards. Operationalize the 1st level(s) for different standard operation models, based on various TC products and offerings. Support TC Product Management by implementing new products in 1st level operations according to our standards and best practices Safeguard and improve service quality and customer satisfaction based on standards and best-practice sharing in close collaboration with 1st level operation Balance the options "make or buy" of 1st level, according to strategic and operative needs. Be responsible for the 1st level specific KPI-definition, KPI-target setting/alignment and KPI tracking, including management of deviations. Collaborate closely with the TC Unit Process Managers, especially Incident-, Event- and Configuration Management, to ensure process compliance in the 1st levels, conduct measures to mitigate the deviations. Contribute substantially to the enhancement of the charging model, to benchmark the efficiency and quality of 1st levels, as well as the maturity of service offerings. Act as an internal SPoC for all comprehensive 1st level topics. Support central projects (e.g. innovation, automation). Ensure best practice transfer between TC 1st levels globally, to increase efficiency. Offer presales support by ensuring compliance with standards. Drive/steer the efficiency initiatives, to increase competitiveness

Ha mindezzel rendelkezel,

  • Advanced German (B2-C1) AND intermediate (B1-B2) English language skills Advanced MS Office skills (PowerPoint, Word, Excel, Outlook) Experience in 1st level and 2nd level operations Experience in telecommunication and management of services <br>
  • Ideal personality traits:<br>
  • Teamplayer Quick adaptation to changes Strategical thinking High level of e​​​​ndurance <br>
  • Advantages:<br>
  • English language skills <br>
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