Operations Service Coordinator (Budapest)

Be part of an enthusiastic team and grow together with us!

Operations Service Coordinator (Budapest)
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Trax is the driving force of the store of the future. Our customers include the world’s most loved consumer brands like Coca-Cola, Nestle, Unilever, P&G and Heineken as well as innovative retailers like Best Buy, Sam’s Club, Auchan and TJ Maxx.

Are you interested in joining a diverse, successful, and international tech unicorn? Be part of an enthusiastic team and grow together with us!

Responsibilities

  • Establish a strategic advisor relationship with each client in scope and drive continued value of our products and services
  • Review customer usage metrics on a regular basis to identify problem areas and opportunities for improving engagement at specific customers
  • Conduct frequent (weekly, monthly, quarterly) reviews with customers to refresh platform knowledge and increase engagement
  • Advocate customer needs and issues cross-departmentally
  • Own overall relationship with clients in scope, which includes: ensuring retention, increasing adoption as well as guaranteeing satisfaction and success with our solutions
  • Master all Trax systems relevant to the clients in scope
  • Translate the projects into a streamlined way of working in consultation with the services team
  • Identify potential risks and upsell opportunities thanks to reliable datamining and communicate to the relevant internal stakeholders
  • Ensure comprehensive end user support on own projects
  • Continuously and independently monitor performance indicator and undertake any necessary adjustments; immediately escalate any issue to the Head of Delivery or anyone appointed 

Requirements

  • 1-3 years of working experience in customer facing role
  • Customer oriented mindset
  • Professional and positive approach
  • Can-do attitude and openness for initiatives
  • Self-motivated and able to work independently
  • Ability to work under pressure 
  • Good communication & presentation skills
  • Problem solving and analytical skills
  • Advanced Excel knowledge
  • Fluent English
  • Hebrew/Russian/French/German/Spanish knowledge is an advantage

Budapest

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