Our partner, who is the Hungarian subsidiary of a large international company, is looking for experienced OTC Specialist professionals to join their team!
OTC Specialist
Tasks
Receive, log, and prioritize incoming customer disputes (internal and external).
Investigate the root causes of issues in collaboration with billing, sales, and customer service teams.
Maintain active communication with customers, providing updates and estimated resolution timelines.
Escalate unresolved cases to supervisors as needed.
Document case closure and track trends to identify recurring problems.
Develop proposals to mitigate future disputes and enhance billing accuracy.
Contribute to reports on dispute volume, resolution times, and root causes.
Support credit decisions and revenue preservation.
Requirements
You hold a Bachelor's degree in economics, finance, or a related field.
You have at least 3 years of experience in Order-to-Cash (O2C), accounts receivable (AR), or customer service.
You possess fluent English language skills. Experience interacting with American clients is a plus.
You have experience in case management.
You have basic knowledge of accounts receivable (AR) and billing processes.
You are proficient in ERP systems (SAP B1, NetSuite, or similar) and case management or ticketing tools.
You possess intermediate or advanced Excel skills.
You have a fundamental understanding of revenue recognition and credit policies.
You demonstrate strong customer focus, clear and effective written and verbal communication, negotiation, analytical, and teamwork skills.
Offers
Chance to join a growing organization
Annual bonus, based on performance (equal to a 13th month’s payment)
