Polish speaking application support analyst (Budapest)

Polish speaking application support analyst (Budapest)
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Nemzetközi IT Outsourcing partnerünk részére keresünk munkatársat

POLISH SPEAKING APPLICATION SUPPORT ANALYST

(16-0329)

pozícióba.

Feladatok

  • As a Level 1.5 Application Support Analyst, you will get an opportunity to understand the client business and contribute to resolve Production issues in Polish language.
  • Provide L1.5 Support for multiple Applications in Production Environment
  • Communicate with end users in Polish language and work towards closure of Incidents/ Service Requests/
  • Problems and Change Requests
  • Diagnose, troubleshoot and resolve technical issues, including account setups, installations, data fixes and system configuration changes
  • Own lifecycle of assigned applications. Create, update necessary documentation to record and maintain critical information
  • Ensure that assigned tickets are resolve within SLAs by coordinating with internal/external teams and various departments 
  • Continuous contribution towards knowledge base
  • You will become an active member of the Support team that works closely with other IT teams. You are also responsible for the lifecycle of in-house or packaged applications according to Client’s IT standards and manage the applications endto-end.

Elvárások

  • Primary Skills (Must have) - ITIL processes, Polish Language Application Support
  • Proficient in speaking/writing in Polish language + fluent in English
  • Good knowledge about implementation/deployment of Web/Desktop based applications
  • Hands on experience on Windows environment (Windows Server 2008 R2, 2012, 2012 R2 etc.)
  • Working knowledge of any ticket management tool (preferably BMC Remedy)
  • Good to Have- Basic knowledge of databases like MS SQL Oracle, MS Excess
  • Knowledge of any other European Language
  • Working with VMs and Citrix Environment
  • Knowledge about Manufacturing domain

Amit kínálunk

  • Become part of a the ‘flag ship’ success story
  • Mediator: able to guide the team in adopting the architecture vision and software design principles;
  • Negotiation: being able to negotiate trade-offs between non-functional requirements
  • Being able to act as a mature sparring partner with the Solution Architect.
  • Open, ‘can do’ team spirit
  • Environment where you can make your own ideas reality & Drive your own career
  • Competitive salary package
  • Annual bonus system
  • Cafeteria package
  • Language course reimbursement
  • Free medical services
  • All You can Move Sportpass
  • Home office option
  • Online trainings

A munkavégzés helye

Budapest (remote work available)

 

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HumanField Vezető- és Specialistakiválasztó Kft.

www.humanfield.hu

 

Budapest

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