Nemzetközi IT Outsourcing partnerünk részére keresünk munkatársat

POLISH SPEAKING APPLICATION SUPPORT ANALYST

(16-0329)

pozícióba.

Feladatok

• As a Level 1.5 Application Support Analyst, you will get an opportunity to understand the client business and contribute to resolve Production issues in Polish language.
• Provide L1.5 Support for multiple Applications in Production Environment
• Communicate with end users in Polish language and work towards closure of Incidents/ Service Requests/
• Problems and Change Requests
• Diagnose, troubleshoot and resolve technical issues, including account setups, installations, data fixes and system configuration changes
• Own lifecycle of assigned applications. Create, update necessary documentation to record and maintain critical information
• Ensure that assigned tickets are resolve within SLAs by coordinating with internal/external teams and various departments 
• Continuous contribution towards knowledge base
• You will become an active member of the Support team that works closely with other IT teams. You are also responsible for the lifecycle of in-house or packaged applications according to Client’s IT standards and manage the applications endto-end.

• Primary Skills (Must have) - ITIL processes, Polish Language Application Support
• Proficient in speaking/writing in Polish language + fluent in English
• Good knowledge about implementation/deployment of Web/Desktop based applications
• Hands on experience on Windows environment (Windows Server 2008 R2, 2012, 2012 R2 etc.)
• Working knowledge of any ticket management tool (preferably BMC Remedy)
• Good to Have- Basic knowledge of databases like MS SQL Oracle, MS Excess
• Knowledge of any other European Language
• Working with VMs and Citrix Environment
• Knowledge about Manufacturing domain

• Become part of a the ‘flag ship’ success story
• Mediator: able to guide the team in adopting the architecture vision and software design principles;
• Negotiation: being able to negotiate trade-offs between non-functional requirements
• Being able to act as a mature sparring partner with the Solution Architect.
• Open, ‘can do’ team spirit
• Environment where you can make your own ideas reality & Drive your own career
• Competitive salary package
• Annual bonus system
• Cafeteria package
• Language course reimbursement
• Free medical services
• All You can Move Sportpass
• Home office option
• Online trainings

Budapest (remote work available)

www.humanfield.hu